CLEAR FAQs
How do I join or reactivate my existing membership?
Existing CLEARmember Questions
Where can I complete in person verification?
TSA Risk-Based Screening Pilot
What is CLEAR
Why join?
CLEAR speeds you through airport security. We partner with airports to insure predictability, speed and service through security. Use your CLEARcard at the CLEARlane to bypass long security waits and be on your way in minutes. Enroll Here
What is a CLEARlane
It's a specially designated security lane for CLEARmembers at airport security checkpoints.
Where is it available?
CLEAR is open in Denver (DEN) and Orlando (MCO). We're working hard to expand the CLEAR service and to make flying fun again. All previous CLEAR memberships will be honored and new member enrollment is open. Enroll Here
What are the benefits of CLEAR?
- CLEAR ensures speed, predictability, and service through airport security.
- We are dedicated to innovation that enhances member experience.
- CLEAR is a customer-centric company.
- We will honor your previous membership.
- You can bring your children (under 18) with you free of charge. No enrollment necessary.
- We will expand CLEAR into venues beyond airports to extend member value.
CLEAR Corporate Plans
We currently offer discounted membership rates for bulk corporate sales. For companies with 5-24 employees, the annual rate is $165; for 25+ it is $155. For corporate membership details, please email corpsales@clearme.com.
Who is behind CLEAR?
Clear is owned by Alclear, LLC, founded by Caryn Seidman-Becker and Ken Cornick. Caryn and Ken bought CLEAR out of bankruptcy in 2010 with plans to re-launch the service nationwide. CLEAR partners with individual airports to provide the Trusted Traveler service. Click here to see more about the people behind new CLEAR.
How it Works
How does the CLEARcard work?
Look for the CLEARcube which indicates a CLEARlane.
Present your CLEARcard and boarding pass to the CLEAR attendant.
Insert your card into the CLEAR kiosk and give your biometrics (either fingerprint or iris image).
Once verified proceed to get you and your bags screened.
What ID is required to use the CLEARlane?
You will need to present your valid boarding pass along with your CLEARcard. Note: To conform with TSA's Secure Flight, the first and last names on your boarding pass must EXACTLY MATCH your CLEARcard. Remember to always book trips using the exact name on your CLEARcard.
If I am a CLEARmember and my child is not, can we use the lane together?
Yes! If your child is under 18, he or she may use the CLEARlane at no cost when accompanied by a parent or legal guardian who is a CLEARmember. Children ages 18 and older must be members to use the CLEARlane. Please note: depending on the airport, rules may vary. In some cases the child may need to see a TSA official for final verification.
Can I lend my CLEARcard to a friend or family member?
No, CLEAR is secure ID. The biometrics of another person will not match the biometrics stored on your CLEARcard. The fact that only you can use your card is one of the security benefits of CLEAR.
How do I take care of my CLEARcard?
Keep your CLEARcard safe so the chip doesn't get scratched or damaged by other cards in your wallet. If your CLEARcard does get lost or damaged, log in to "Your account" to order a replacement card.
Enrollment Questions
How do I join or reactivate my existing membership?
It's easy. To join, Enroll Here. To reactivate your membership, Click Here.
How much does it cost to become a CLEARmember?
Annual unlimited membership is $179. Add a household family member over 18 for $50. Corporate rates are available.
CLEAR Family Plan
Once enrolled in CLEAR, a household family member over 18 years old may use your Family Code to enroll for $50 per year. Your Family Code is available on your confirmation screen after enrollment and on the Your Account page. Your family member will need to enter the Family Code in the Promo Code box during their enrollment.
What are the steps necessary to enroll?
CLEAR enrollment is two-step process. Enroll online and then verify in person. Enroll Here
Where can I complete in person verification for enrollment?
Find the location most convenient for you in this list of our Enrollment Centers.
What ID is required to get a CLEARcard?
To enroll in CLEAR, you must present either an unammended US Passport or US issued Permanent Resident/Alien Registration Card plus an approved form of secondary ID. You must be at least 18 years old. Click here for a full list of TSA approved forms of ID.
How long does it take to recieve my card?
After you go to a CLEAR enrollment center and complete enrollment, you should receive your CLEARcard within 7 - 10 business days.
Who can apply for CLEARmembership?
US citizens and legal permanent residents aged 18 and over are eligible for CLEAR.
What forms of payment are accepted?
We accept Amex, Visa, Mastercard and Discover credit or debit cards.
For Existing CLEARmembers
How do I reactivate my account?
It's easy to reactivate your membership - just Click here
We have credited your remaining membership time. If CLEAR is open in your home airport your remaining membership time was activated when we opened. If CLEAR is not open in your home airport, your time will begin when you use your card or when we open, whichever is first.
Shouldn't I wait to reactivate? You are not open in my home airport?
There is no reason to wait. Your remaining membership time is only activated if you use your card or when we open in your home airport.
Will my annual fee from my Fly Clear membership be refunded?
As the new owners of CLEAR, we are making our members whole by crediting remaining membership time. For example, if you had 6 months remaining as of June 2009, we have credited your account with 6 months. Your remaining time is only activated if you use your card or when we open in your home airport, whichever is first.
When will my time remaining begin?
Reactivate your account by clicking here.
Your remaining time begins when you use your card or when we open in your home airport, whichever is first.
Do I need to order a replacement card? Will my old card work?
If your old CLEARcard has your photo on it, it still works - don't throw it away.
If your old CLEARcard does not have your photo, you must order a replacement. We have your photo from the original enrollment, no need to re-enroll.
To order a replacement card, log in to Your Account.
How do I get a replacement card?
To request a replacement card, log in to "Your Account" at clearme.com by clicking here.
Do I need to re-submit my account information?
You do not need to resubmit your biometrics. Your original biometric information will be valid and your CLEARcard will continue to work.
How do I update my account information?
Go to clearme.com and sign in to "Your Account" by clicking here. This will let you view your account information, make changes, and order a new CLEARcard.
My name changed, how do I update my account?
Please bring your updated (renewed, not amended) US Passport or US issued Permanent Resident/Alien Registration Card, an approved form of secondary ID that each reflect your new name and your CLEARcard to a CLEAR Enrollment Center. Your records will be updated to align with your government issued identity documents and your biometrics will be recaptured for your new CLEARcard. You will receive your new CLEARcard by mail within 7-10 business days.
How do I cancel my membership?
In order to cancel your membership, you may either call our customer service line at
855-CLEARME (253-2763) or click here.
General FAQs
Does CLEAR allow members to bypass TSA screening or avoid the Advanced Imaging Technology (AIT) scanners?
CLEAR is currently approved as an alternative to the TSA Travel Document Checker based on the integrity and security of our identity authentication and validation process. CLEAR is not an alternative to physical screening. The TSA physical screening process at most airports is a single process for all passengers, including CLEARmembers. As such, CLEARmembers are currently subject to the same physical screening processes as other travelers, including AIT scanners also known as whole body scanners. TSA is currently piloting a risk-based physical screening process at select airport. The pilot program is called PreCheck. Please see more details on CLEAR and PreCheck below under "TSA Risk-Based Screening Pilot."
How do I inquire about careers at CLEAR?
Click Here and create a profile on our Career page.
Are there discounts if I sign up for multiple years?
Currently, CLEAR only offers annual membership terms.
Do you offer Corporate Discounts?
We currently offer discounted membership rates for bulk corporate sales. For companies with 5-24 employees, the annual rate is $165; for 25+ it is $155. For corporate membership details, please email corpsales@clearme.com.
Do you offer any Military Discounts?
Yes. We offer a 15% military discount. After enrollment, email evidence of your active military status to privacy@clearme.com. We will credit you the balance.
Are you interoperable with Global Entry?
We are focused on interoperability agreements with Global Entry and other similar biometric based identification programs.
TSA Risk-Based Screening Pilot
What's CLEAR's perspective on the recently announced TSA pilot?
CLEAR strongly supports the TSA'S Risk Based Screening Pilot
There's a Press Release available on CLEAR's site that explains our position: http://clearme.com/announcements/clear-voices-strong-support-tsas-risk-based-screening-pilot
As TSA acknowledged, for any Risk Based Screening approach to be secure, they must have a way to positively identify travelers. CLEAR has proven that the combination of secure enrollment, commercial data, and biometrics is a very powerful way to achieve that identification.
CLEAR is the largest provider of secure, biometric identity verification for airport security and in on-going conversations with the TSA.
Why should I purchase/renew CLEAR if I can get thru even more quickly with this program?
This is an early and extremely limited pilot to test certain processes. According to TSA, the pilot is only open to a few thousand people, and it is not clear if, how or when they will expand beyond this population or the small number of participating airports.
On the other hand, TSA is now publically signaling its interest in verified identity programs to potentially offer differentiated physical screening. In this sense, being a CLEARmember is actually a way to be part of using biometrics and verified identification now, and to bypass Travel Document Checkers as a result.
CLEAR is continuing to work with TSA and is more confident than ever that TSA will ultimately offer some sort of public-private partnership that takes advantage of CLEAR's technology and access to commercial data.
How do I contact CLEAR?
Press
Gareth Edmondson-Jones, media@clearme.com
Corporate Sales:
Privacy Concerns:
privacy@clearme.com
CLEAR
ATTN: Chief Privacy Officer
595 Madison Avenue, 39th Floor
New York, NY 10022
Members:
General Inquires:
CLEAR Customer Service 855-CLEARME (253-2763)
Mailing Address:
CLEAR
595 Madison Avenue, 39th Floor
New York, NY 10022
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