CLEAR FAQs
How do I join or reactivate my existing membership?
Existing CLEARmember Questions
Where can I complete in person verification?
TSA Risk-Based Screening Pilot
Visa Signature Related Questions
What is CLEAR
Why join?
CLEAR speeds you through airport security. We partner with airports to insure predictability, speed and service through security. Use your CLEARcard at the CLEARlane to bypass long security waits and be on your way in minutes. Enroll Here
What is a CLEARlane
It's a specially designated security lane for CLEARmembers at airport security checkpoints.
Where is it available?
CLEAR is open in Denver (DEN), Dallas-Fort Worth (DFW), Orlando (MCO), Westchester NY (HPN), and San Francisco (SFO). We're working hard to expand the CLEAR service and to make flying fun again. All previous CLEAR memberships will be honored and new member enrollment is open. Enroll Here
What are the benefits of CLEAR?
- CLEAR ensures speed, predictability, and service through airport security.
- We are dedicated to innovation that enhances member experience.
- CLEAR is a customer-centric company.
- We will honor your previous membership.
- You can bring your children (under 18) with you free of charge. No enrollment necessary.
- We will expand CLEAR into venues beyond airports to extend member value.
CLEAR Corporate Plans
We currently offer discounted annual rates and have a few options for Corporate accounts. For the best rates, a business can buy CLEAR memberships in bulk for their employees. We also have preferred annual memberships for companies who want to extend CLEAR to their employees as a benefit. To talk about what's best for your business, please email corpsales@clearme.com.
Who is behind CLEAR?
Clear is owned by Alclear, LLC, founded by Caryn Seidman-Becker and Ken Cornick. Caryn and Ken bought CLEAR out of bankruptcy in 2010 with plans to re-launch the service nationwide. CLEAR partners with individual airports to provide the Trusted Traveler service. Click here to see more about the people behind new CLEAR.
How it Works
How does the CLEARcard work?
Look for the CLEARcube which indicates a CLEARlane.
Present your CLEARcard and boarding pass to the CLEAR attendant.
Insert your card into the CLEAR kiosk and give your biometrics (either fingerprint or iris image).
Once verified proceed to get you and your bags screened.
What ID is required to use the CLEARlane?
You will need to present your valid boarding pass along with your CLEARcard. Note: To conform with TSA's Secure Flight, the first and last names on your boarding pass must EXACTLY MATCH your CLEARcard. Remember to always book trips using the exact name on your CLEARcard.
If I am a CLEARmember and my child is not, can we use the lane together?
Yes! If your child is under 18, he or she may use the CLEARlane at no cost when accompanied by a parent or legal guardian who is a CLEARmember. Children ages 18 and older must be members to use the CLEARlane. Please note: depending on the airport, rules may vary. In some cases the child may need to see a TSA official for final verification.
Can I lend my CLEARcard to a friend or family member?
No, CLEAR is secure ID. The biometrics of another person will not match the biometrics stored on your CLEARcard. The fact that only you can use your card is one of the security benefits of CLEAR.
How do I take care of my CLEARcard?
Keep your CLEARcard safe so the chip doesn't get scratched or damaged by other cards in your wallet. If your CLEARcard does get lost or damaged, log in to "Your account" to order a replacement card.
Enrollment Questions
How do I join or reactivate my existing membership?
It's easy. To join, Enroll Here. To reactivate your membership, Click Here.
How much does it cost to become a CLEARmember?
Annual unlimited membership is $179. Add a household family member over 18 for $50. Corporate rates are available.
CLEAR Family Plan
Once enrolled in CLEAR, a household family member over 18 years old may use your Family Code to enroll for $50 per year. Your Family Code is available on your confirmation screen after enrollment and on the Your Account page. Your family member will need to enter the Family Code in the Promo Code box during their enrollment.
What are the steps necessary to enroll?
CLEAR enrollment is two-step process. Enroll online and then verify in person. Enroll Here
Where can I complete in person verification for enrollment?
Find the location most convenient for you in this list of our Enrollment Centers.
What ID is required to get a CLEARcard?
To enroll in CLEAR, you must present either an unammended US Passport or US issued Permanent Resident/Alien Registration Card plus an approved form of secondary ID. You must be at least 18 years old. Click here for a full list of TSA approved forms of ID.
How long does it take to receive my card?
After you go to a CLEAR enrollment center and complete enrollment, you should receive your CLEARcard within 7 - 10 business days.
Who can apply for CLEARmembership?
US citizens and legal permanent residents aged 18 and over are eligible for CLEAR.
What forms of payment are accepted?
We accept Amex, Visa, Mastercard and Discover credit or debit cards.
For Existing CLEARmembers
How do I reactivate my account?
It's easy to reactivate your membership - just Click here
We have credited your remaining membership time. If CLEAR is open in your home airport your remaining membership time was activated when we opened. If CLEAR is not open in your home airport, your time will begin when you use your card or when we open, whichever is first.
Shouldn't I wait to reactivate? You are not open in my home airport?
There is no reason to wait. Your remaining membership time is only activated if you use your card or when we open in your home airport.
Will my annual fee from my Fly Clear membership be refunded?
As the new owners of CLEAR, we are making our members whole by crediting remaining membership time. For example, if you had 6 months remaining as of June 2009, we have credited your account with 6 months. Your remaining time is only activated if you use your card or when we open in your home airport, whichever is first.
When will my time remaining begin?
Reactivate your account by clicking here.
Your remaining time begins when you use your card or when we open in your home airport, whichever is first.
Do I need to order a replacement card? Will my old card work?
If your old CLEARcard has your photo on it, it still works - don't throw it away.
If your old CLEARcard does not have your photo, you must order a replacement. We have your photo from the original enrollment, no need to re-enroll.
To order a replacement card, log in to Your Account.
How do I get a replacement card?
To request a replacement card, log in to "Your Account" at clearme.com by clicking here.
Do I need to re-submit my account information?
You do not need to resubmit your biometrics. Your original biometric information will be valid and your CLEARcard will continue to work.
How do I update my account information?
Go to clearme.com and sign in to "Your Account" by clicking here. This will let you view your account information, make changes, and order a new CLEARcard.
My name changed, how do I update my account?
Please bring your updated (renewed, not amended) US Passport or US issued Permanent Resident/Alien Registration Card, an approved form of secondary ID that each reflect your new name and your CLEARcard to a CLEAR Enrollment Center. Your records will be updated to align with your government issued identity documents and your biometrics will be recaptured for your new CLEARcard. You will receive your new CLEARcard by mail within 7-10 business days.
How do I cancel my membership?
In order to cancel your membership, you may either call our customer service line at
855-CLEARME (253-2763) or click here.
General FAQs
Does CLEAR allow members to bypass TSA screening or avoid the Advanced Imaging Technology (AIT) scanners?
CLEAR is currently approved as an alternative to the TSA Travel Document Checker based on the integrity and security of our identity authentication and validation process. CLEAR is not an alternative to physical screening. The TSA physical screening process at most airports is a single process for all passengers, including CLEARmembers. As such, CLEARmembers are currently subject to the same physical screening processes as other travelers, including AIT scanners also known as whole body scanners. TSA is currently piloting a risk-based physical screening process at select airport. The pilot program is called PreCheck. Please see more details on CLEAR and PreCheck below under "TSA Risk-Based Screening Pilot."
How do I inquire about careers at CLEAR?
Click Here and create a profile on our Career page.
Are there discounts if I sign up for multiple years?
Currently, CLEAR only offers annual membership terms.
Do you offer Corporate Discounts?
We currently offer discounted membership rates for bulk corporate sales. For companies with 5-24 employees, the annual rate is $165; for 25+ it is $155. For corporate membership details, please email corpsales@clearme.com.
Do you offer any Military Discounts?
Yes. We offer a 15% military discount. After enrollment, email evidence of your active military status to privacy@clearme.com. We will credit you the balance.
Are you interoperable with Global Entry?
We are focused on interoperability agreements with Global Entry and other similar biometric based identification programs.
TSA Risk-Based Screening Pilot
What's CLEAR's perspective on the recently announced TSA pilot?
CLEAR strongly supports the TSA'S Risk Based Screening Pilot
There's a Press Release available on CLEAR's site that explains our position: http://clearme.com/announcements/clear-voices-strong-support-tsas-risk-based-screening-pilot
As TSA acknowledged, for any Risk Based Screening approach to be secure, they must have a way to positively identify travelers. CLEAR has proven that the combination of secure enrollment, commercial data, and biometrics is a very powerful way to achieve that identification.
CLEAR is the largest provider of secure, biometric identity verification for airport security and in on-going conversations with the TSA.
Why should I purchase/renew CLEAR if I can get thru even more quickly with this program?
This is an early and extremely limited pilot to test certain processes. According to TSA, the pilot is only open to a few thousand people, and it is not clear if, how or when they will expand beyond this population or the small number of participating airports.
On the other hand, TSA is now publically signaling its interest in verified identity programs to potentially offer differentiated physical screening. In this sense, being a CLEARmember is actually a way to be part of using biometrics and verified identification now, and to bypass Travel Document Checkers as a result.
CLEAR is continuing to work with TSA and is more confident than ever that TSA will ultimately offer some sort of public-private partnership that takes advantage of CLEAR's technology and access to commercial data.
Visa Signature Related Questions
What is this offer?
Visa Signature cardholders must use their Visa Signature card and register at visa.clearme.com/signature to receive 6 months free CLEAR membership and $60 off the $179 annual rate when their membership automatically renews.
How do I participate in this offer?
Visa Signature cardholders can participate in this offer by completing the following steps:
- Go online directly to visa.clearme.com/signature
- Enter all 16 digits of your Visa Signature card number to ensure you are eligible for the offer. Your card will not be charged for this step. The card number is used for verification of eligibility for the offer. Your information is transmitted over a high level encryption (SSL) and is not used for any other purposes.
- Once you are verified, start and complete the online enrollment process.
- Enter your Visa Signature card number to pay for your order.
- Complete the purchase process and follow the instructions on your confirmation page to complete the enrollment process and receive your CLEARmembership.
How do I know if I have a Visa Signature card?
- Please check your card by looking for the Visa logo and confirming the word ‘Signature’ appears adjacent to the logo. If you are unsure if your card is a Visa Signature card, please contact your bank directly.
- Once your bank has confirmed you as a Visa Signature cardholder, please contact AskVisaUSA@visa.com with any further questions regarding offer eligibility. Title your email "Visa Signature Clear Discount Offer” (For your security and protection, please DO NOT include your complete credit card number in any correspondence).
Why do I have to enter my entire 16-digit card number on visa.clearme.com/signature before I make a purchase? How will Visa use this information?
Visa will use your 16-digit Visa Signature card number for the following purposes:
- To validate that you are an eligible Visa Signature cardholder in order to redeem offer. Your card will not be charged for this step.
- To track your engagement with the CLEAR program so that we can evaluate whether to offer more programs like these in the future.
Why am I receiving an error message?
You may be receiving an error message for one or more of the following reasons:
- You are not entering in a valid U.S. Visa Signature card number. Please reach out to your bank to confirm that you are a Visa Signature cardholder. Once your bank has confirmed you as a Visa Signature cardholder, please contact AskVisaUSA@visa.com with any further questions regarding offer eligibility. Title your email "Visa Signature Clear Offer" (For your security and protection, please DO NOT include your complete credit card number in any correspondence sent via email).
- You may have a new Visa Signature card that has not yet been added to our validation system. If you have just received your Visa Signature card, please contact customer Visa Signature Concierge at 800-953-7392 and a Concierge can assist with your enrollment.
Can I use another credit or debit card to pay for this purchase?
No. You must use your valid Visa Signature card to pay for this purchase in order to take advantage of the Visa Signature CLEAR offer.
I am an existing CLEAR member, and I do have a Visa Signature card, but it’s not the card I have on file with CLEAR. What can I do?
The free 6 month trial applies only to new CLEAR memberships but cardholders who have a Visa Signature card may access the Visa Signature offer of $119 ($60 off the automatic annual fee of $179) when the membership automatically renews by contacting the CLEAR call center at 855-VISA-CLR (847-2257).
Why am I providing my Visa Signature card number if this is a free trial?
CLEAR uses your card number for two reasons. First, CLEAR will use it to validate that your card is eligible for the special Visa Signature discounted membership fee. Second, if you don’t cancel prior to the end of your free trial, your membership will automatically renew as a paid membership and CLEAR will charge that card the special Visa Signature discounted rate of $119 for an additional 12 months of membership.
What happens at the end of my 6-month free trial?
At the end of your 6-month trial, unless you cancel your membership by calling CLEAR at 855-VISA-CLR (847-2257), it will automatically renew as a paid membership for another 12 months. On your renewal date, your card on file will be charged $119, which is $60 off the regular CLEAR annual membership renewal rate of $179.
Does my CLEAR membership automatically renew each year?
Yes. To make sure you can continue using your CLEAR membership without interruption, CLEAR will automatically renew your membership using the card CLEAR has on file for you. CLEAR will send you reminder e-mails before each renewal letting you know the membership fee for the upcoming year and how you can cancel your membership.
How do I cancel my CLEAR membership?
Within the first 45 days after each annual renewal is processed, you can cancel your CLEAR membership and receive a full refund of your annual membership fee. After that 45-day period, you can still cancel your membership any time and receive a pro-rated refund based on how much of your membership year is remaining. The standard $30 cancellation fee will be waived for any annual membership purchased while the Visa Signature offer is in effect.
These policies apply only to memberships purchased as part of this Visa Signature offer; if the offer is no longer in effect, CLEAR’s standard cancellation policies and fees will apply.
Are there any cancellation fees?
If you cancel your membership at the time within 45 days after your renewal is processed, there are no cancellation fees, and you will receive a full refund of your membership fee for the year you are canceling. After that 45-day period, if you cancel your membership, CLEAR will refund you a portion of your annual membership fee based on how much of your membership year is remaining. The standard $30 cancellation fee will be waived for any annual membership purchased while the Visa Signature offer is in effect. These policies apply only to memberships purchased as part of this Visa Signature offer; if the offer is no longer in effect, CLEAR’s standard cancellation policies and fees will apply.
About Visa Signature
What is Visa Signature?
Visa Signature is Visa's line of premium reward credit cards. There are dozens of Visa Signature cards available, each offering rewards for card usage that can include airline miles, hotel points, cash back and more.
What are the benefits of the Visa Signature card?
Visa Signature wants to reward cardholders with instant access to perks that do not have to be earned through points or miles. Learn more about all Visa Signature perks at www.visa.com/signature.
The Visa Signature CLEAR offer is just one example of the dozens of perks you have access to with your Visa Signature card, including:
- Travel: Visa Signature features incredible travel packages, savings and upgrades from leading hotels, resorts and cruises worldwide. Plus, provides exclusive benefits at a collection of over 900 of the world's finest properties with the Visa Signature Luxury Collection.
- Entertainment: Visa Signature cardholders enjoy exclusive movie ticket discounts at fandango.com/visasignature.
- Fine Wine & Food: Entitles Visa Signature cardholders to world-class dining experiences and special offers. Plus, provides complimentary wine tastings and discounts at over 70 wineries in Sonoma County.
- Sports: Gives Visa Signature cardholders access to popular sporting events like the Sochi 2014 Olympic Games and premier golf benefits.
As a Visa Signature cardholder, you may also enjoy privileges like these:
- Visa Signature Concierge: Visa Signature also provides complimentary Concierge service, featuring 24-hour assistance with travel planning, dinner reservations and more.
- Shopping: Visa Signature cardholders enjoy shopping discounts and offers at premium retailers from jewelry to apparel and electronics.
What are the benefits of the Visa Signature card?
Search available cards at http://usa.visa.com/personal/visa-signature/apply.jsp
How can I get more information about the benefits of my Visa Signature card?
Go to visa.com/signature to learn more about the many perks of your Visa Signature card.
How do I contact CLEAR?
Press
Nora O'Malley, media@clearme.com
Corporate Sales:
Privacy Concerns:
privacy@clearme.com
CLEAR
ATTN: Chief Privacy Officer
595 Madison Avenue, 39th Floor
New York, NY 10022
Members:
General Inquires:
CLEAR Customer Service 855-CLEARME (253-2763)
Mailing Address:
CLEAR
595 Madison Avenue, 39th Floor
New York, NY 10022
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