CLEAR Support & FAQs

CLEAR Ambassador Assist is available to all CLEAR Plus Members traveling from select airports. Please make sure to book at least 10 hours before your appointment time. All travelers in your party ages 18 and older will need to be CLEAR Plus Members, but kids under 17 can join you for free.

Nope! Save time by pre-enrolling online and complete your registration at the nearest participating CLEAR location. No appointment is necessary. Don’t forget to bring all required documentation. Our friendly ambassadors will be there to help you every step of the way.

For TSA PreCheck®, you must provide an original or certified copy* of the following documentation to meet identity and citizenship requirements - see below:

List A - ONE document is acceptable from the following forms of identification:

• Unexpired U.S. Passport (book or card) - demonstrates U.S. Citizenship
• Unexpired Enhanced Tribal Card (ETC) - demonstrates U.S. Citizenship
• Unexpired Free and Secure Trade (FAST) Card - designates U.S. Citizenship if indicated on the FAST card
• Unexpired U.S. Enhanced Driver's License (EDL) or Unexpired Enhanced Identification Card (EID) - designates U.S. Citizenship if indicated on the EDL or EIC
• Permanent Resident Card (I-551) often referred to as a “Green Card” - demonstrates Lawful Permanent Resident (LPR) status
• Unexpired Foreign Passport AND immigrant visa with I-551 annotation of "Upon Endorsement Serves as Temporary I-551 Evidencing Permanent Residence of 1 Year" - demonstrates LPR status
• Unexpired Re-entry Permit (I-327) - demonstrates LPR status

A passport cannot be used as a List A document if it is expired**. If it has expired within the past 12 months, it can be used, but only as a proof of citizenship (List B).

List B - At least two documents are required if you do not have a document from List A to present. The documents must include 1.) A valid photo ID, and 2.) A document that meets citizenship requirements (i.e., one document from each column below). Please note, the name on both required documents must match.

Valid Photo ID

• Unexpired driver's license issued by a State or outlying possession of the U.S.
• Unexpired temporary driver's license plus expired driver's license (constitutes one document)
• Unexpired photo ID card issued by the Federal government or by a State or outlying possession of the U.S. This must include a federal agency, State or State agency seal or logo (such as a State university ID). Permits are not considered valid identity documents (such as gun permits).
• Unexpired U.S. military ID card
• Unexpired U.S. retired military ID card
• Unexpired U.S. military dependent’s card
• Native American tribal document with photo
• Unexpired Department of Homeland Security (DHS)/ Transportation Security Administration (TSA)- Transportation Worker Identification Credential (TWIC)
• Unexpired Merchant Mariner Credential (MMC)

Valid Proof of Citizenship

• U.S. Birth Certificate***
• U.S. Certificate of Citizenship (N-560 or N-561)
• U.S. Certificate of Naturalization (N-550 or N-570)
• U.S. Citizen Identification Card (I-179 or I-197)
• Consular Report of Birth Abroad (FS-240)
• Certification of Report of Birth Abroad (DS-1350 or FS-545)
• Expired U.S. passport within 12 months of expiration**

*An original or certified copy of a document must be issued by a Federal, State, Tribal, county, municipal authority, or outlying possession bearing an official seal. Short form or abstract birth certificates and notarized copies of documents are not acceptable.

**A passport cannot be used as a List A document if it is expired. If it has expired within the past 12 months, it can be used, but only as a proof of citizenship (List B). Additionally, an expired U.S. passport may not be presented by itself. It must be presented with at least one other List B document.

***TSA will accept only the following birth records:

• A long-form U.S. state/territory-issued certified/sealed Birth Certificate; or
• A U.S. state/territory-issued certified/sealed Birth Abstract that meets the requirements of a Birth Certificate (Please note that Birth Registration/Certificate of Birth Registration records are not acceptable); or
• A birth certification card that meets the requirements of a Birth Certificate or abstract (see below) (Birth Registration or Notification cards are not acceptable)

Document Requirements for Birth Certificates/Birth Certification Cards/Certified Abstracts of Birth

• Issued by the city, county, or state of birth
• Lists applicant's full name, date of birth, and place of birth
• List parent(s) full names.
  • A full name consists of a first and last name; middle name is not required. "Unknown" entries for one or both parents on a valid birth certificate are acceptable, as long as the parent names fields are present. Additionally, a blank space or asterisks (****) in the space where a mother's and/or father's name would be listed will be deemed acceptable, since there is no standard input across agencies to indicate that one or both parents are unknown.
• Has the signature of the city, county, or state official or registrar.
• Has the date filed with registrar's office.
• Has the seal of issuing authority (seals may appear, but are not required to be printed, as an embossed or raised overt security feature).

TSA will NOT accept Birth "Registration" or "Notification" Cards, or Birth Registration/Certificate of Birth Registration records. Cases in which the sole proof of U.S. birth/citizenship is a birth registration record are Invalid Enrollments.

Unacceptable U.S. Birth Documents

• Document illegible due to wear/tear or damaged
• Private hospital-issued document
• Any birth document titled with the word "Registration" or "Notification"
• Foreign Birth document that is not an acceptable State Department record of birth abroad
• State-issued document stating applicant was born in a foreign country
• Puerto Rican Birth Certificates issued before July 1, 2010
• "No Record Certification of Birth" document
• Notarized copies of documents and digital identity documents are not acceptable

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You will be refunded for appointments canceled at least 12 hours ahead of the appointment time and will be issued back to the original form of payment within 7-10 business days. Appointments canceled within 12 hours of the appointment time will not be refunded.

We understand that plans might change beyond your control in the world of air travel. If your flight is canceled and you’re no longer traveling, simply send an email with the details to ambassadorassist@clearme.com and we’ll make sure you’re taken care of. If you need to adjust your booking within 12 hours because of a flight disruption, please contact ambassadorassist@clearme.com and we will help you reschedule.

Yes! Anyone with an existing TSA PreCheck® membership can renew through CLEAR. You may begin the renewal process as early as 6 months prior to expiration.

We hold a window of time before and after your appointment in case you arrive a bit early or behind schedule. Please let your Ambassador know when they reach out over text message, and we will do our best to accommodate you.

Unfortunately, this is not supported right now. If you’d like to change the type of service, please cancel your original appointment and book the service type you’d prefer.

Of course! We’ll happily help get your bags to the right place. If you’re flying on a domestic itinerary with Delta or United at DEN, we’ll meet you at our bag drop station outside Door 600 or 612 West, where we will tag and check your bags for you. For all other airports, we’ll meet you where you arrive and help you get to the correct airline baggage counter.

You’ll need to reserve wheelchair services through your airline and meet them at your airline counter. Once you’ve checked in with your airline’s special services counter, we’ll gladly assist you from there and get you to the fastest way through the airport.