CLEAR Support & FAQs

We’re regularly adding more slots to the calendar as we ramp up this service at select airports. If you don’t see an available slot, keep checking back—we release more slots on a regular basis.

CLEAR Plus allows for a quick identity verification experience at the airport. Step right up to a CLEAR pod and verify you are you with your face, eyes, or fingers.

TSA PreCheck® is a U.S. government program that identifies travelers deemed low-risk by the Transportation Security Administration (TSA). Once approved to participate in the program, it allows travelers to pass through expedited security screening at U.S. airports nationwide with no need to remove shoes, laptops, 3-1-1 liquids, belts or light jackets. This allows travelers to enjoy a more convenient and efficient experience at airport security. Many of our members find that these two services complement each other — providing the quickest, surest route through the airport.

Unfortunately, we don’t offer Ambassador Assist after your flight. If you would find this service valuable, please let us know in your feedback surveys!

Our Ambassadors are here to ensure your travel experience is seamless and stress-free. With Ambassador Assist, our team can help you with your carry-on luggage and bring you to your gate, lounge (if you have access), or a restaurant. Ambassadors can also help you find concessions or restrooms and wait for you for quick stops. Please note that our Ambassadors cannot wait with you at the gate, bring you from a lounge to the gate, watch your children or pets, accompany minors, or accept tips.

With Curb-to-CLEAR, our Ambassadors will meet you when you arrive, help you with your luggage, and bring you through the CLEAR Plus Lane. With Curb-to-Gate, our Ambassadors will also take you beyond security to your gate or anywhere along the way.

You can reach our team at ambassadorassist@clearme.com

The following credit cards listed here, cover the TSA PreCheck® application fee as a member benefit. Check to see if your credit card participates.

As of March 29, 2024, we no longer support our HealthPass and Vaccine Card features in the CLEAR mobile app.

CLEAR and Hawaiian Airlines are pleased to offer preferred membership rates for US-based HawaiianMiles Members.

Pualani Platinum, Pualani Gold, Premier Club: $159 Annual Membership ($40 savings off the standard CLEAR Plus rate)

HawaiianMiles Members: $189 Annual Membership ($10 savings off the standard CLEAR Plus rate)

‍

New to CLEAR? Click here to enroll and attach your HawaiianMiles number to receive preferred pricing.

Existing CLEAR Plus Member? Email Member Care at memberservices@clearme.com including your HawaiianMiles number to link your account.

‍

1. Member Services: For questions about your membership, adding family members, payment and more: memberservices@clearme.com
2. ‍Press Inquiries: For members of the media: media@clearme.com
3. Privacy Matters: For questions about our privacy policy: privacy@clearme.com
4. Investor Relations: For Investor Relations: IR@clearme.com
5. International Member Services (CA/MX): CLEARInternationalSupport@clearme.com

The fastest ways to get help are to visit our Support page and chat with our Digital Ambassador, Halo.