CLEAR Support & FAQs

Our new EnVe Pods verify your face, instead of your eyes or fingers, for an even faster verification. We will be introducing our EnVe Pods across our nationwide network through 2025.

Beginning May 7, 2025, every air traveler 18 years and older will need a REAL ID-compliant driver’s license, Enhanced Driver’s License, or another acceptable form of ID to fly within the U.S.

Yes, My Health Record NY is a free service provided by Healthix and Hixny.

CLEAR Ambassador Assist is offered for an additional charge. Please refer to the booking page for more details.

Our EnVe Pods have a high-resolution, wide-angle camera that will be able to verify with face-first technology. CLEAR Plus Members will now be able to verify with their face, instead of eyes or fingers, for an even faster verification.

To verify with CLEAR, simply log in to your CLEAR account and snap a quick photo.

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Not a CLEAR Member? Create your free CLEAR account with My Health Record NY. You will need your government-issued ID and a cell phone with a front-facing camera. If you don’t have these, contact My Health Record NY for alternative ways to verify you are you.

This service is available regardless of whether you have TSA PreCheck^® or standard screening on your boarding pass. If travelers in your group have different types of screening, our Ambassador will share the best options to keep everyone moving.

You can ask a CLEAR Ambassador! We’re introducing our new EnVe Pods across our nationwide network through 2025, so you might only see them in select airports.

Most TSA PreCheck® applicants receive their KTN in 3-5 days, though some applications can take up to 60 days. TSA PreCheck® applicants will receive notice of their approval status and KTN by email or phone. You can also check your status on our website at tsaprecheckbyclear.tsa.dhs.gov or contact customer support via phone (1-888-831-9070) or email (CLEARCustomerSupport@tsa.dhs.gov). Be sure to add your KTN in the appropriate field when booking your airline reservations.

Your Ambassador will coordinate a meeting point with you before you arrive at the airport via text message. They’ll try to meet you where you’ll be arriving to help you along the fastest way through the airport.

Yes! EnVe Pods will be available at all CLEAR Plus airports through 2025.

Separate applications are required; however, you can complete both at participating CLEAR locations. When you sign up for CLEAR Plus, you have the option to bundle TSA PreCheck® enrollment with your CLEAR Plus membership to receive a pricing incentive and experience the best of both worlds.

Yes! CLEAR Plus Members can now verify 5x faster with our new EnVe Pods.

No, enrolling in one program does not grant automatic membership in the other.

We are introducing face-first technology to give Members a faster verification. CLEAR Plus Members can now verify 5x faster with our new EnVe Pods.

Yes! Regardless of your original enrollment provider, most people can renew their TSA PreCheck® membership online through CLEAR. Simply select ‘Renew’ on the plan selection page. You will need to enter your biographic data or your KTN from your current membership to begin the renewal process online at tsaprecheckbyclear.tsa.dhs.gov. Please note that if you submit multiple TSA PreCheck® renewal applications, it could cause a significant delay in processing your application. Refunds will not be disbursed when multiple applications have been submitted.

All airlines and flights are eligible for Ambassador Assist. Just let us know which airline you're flying, and we’ll take care of the rest!

Our new EnVe Pods are face-first. While we introduce our EnVe Pods at select airports, we might still have our original CLEAR Pods available to verify you are you with your eyes or fingers.

Your TSA PreCheck® KTN is valid for 5 years. If your TSA PreCheck® membership is approaching expiration, you can renew here.

There may still be instances where Members will be required to show their ID to the TSA—such as Randomization or if there is a name mismatch.

You may begin the renewal process up to 6 months prior to expiration. Applicants will not lose any time for renewing early.

As long as you are upgraded to NextGen Identity+, you are able to use our EnVe Pods!

TSA PreCheck® enrollment provided by CLEAR is easy because you can get the process started online and don’t need to make an appointment to finish in-person. Simply show up at a convenient participating CLEAR location with the correct documents within 180 days to complete the application. Now you can bundle TSA PreCheck® and CLEAR Plus for the fastest way to your gate at the best value.

There is no additional cost to use our EnVe Pods for CLEAR Plus Members.

You will not be able to access the TSA PreCheck® lane directly after enrollment. You will need to wait until you are approved and receive your Known Traveler Number (KTN) before you can use the TSA PreCheck® lanes at airports nationwide. Most TSA PreCheck® applicants receive their KTN in 3-5 days, though some applications can take up to 60 days. TSA PreCheck® applicants will receive notice of their approval status and KTN by your preferred method of communications, email or phone. You can also check your status on our website at tsaprecheckbyclear.tsa.dhs.gov or contact customer support by phone (1-888-831-9070) 8am – 10pm ET, weekdays or email (CLEARCustomerSupport@tsa.dhs.gov) anytime. Be sure to add your KTN to your airline reservations in order to receive the TSA PreCheck® indicator on your boarding pass when traveling.