Your VIP Airport Experience

You can book CLEAR Concierge online or in the CLEAR App before your trip. Select the airport you’re traveling from and which CLEAR Concierge service you’d like to book. Add the airline you’re flying with, the date of your trip, and your preferred meeting time. Then, add your contact information and complete payment. Once booked, you will receive a confirmation email and your CLEAR Ambassador will reach out via text to confirm details for a seamless experience.

CLEAR Concierge is available to all CLEAR+ Members traveling from select airports. All travelers in your party ages 18 and older will need to be CLEAR+ Members. Kids 17 and under can join you for free. The maximum party size for a CLEAR Concierge booking is 4 people, including kids.

CLEAR+ helps you speed through airport security and gives you access to dedicated Lanes at over 60 airports nationwide. With CLEAR Concierge, CLEAR+ Members can schedule a booking with a dedicated Ambassador for a stress-free airport experience.

CLEAR Concierge is offered for an additional charge. Book CLEAR Concierge Express for $99 or CLEAR Concierge Gate Service for $179.

You can view your scheduled appointments by logging into your account. Visit this page, click the icon at the top right corner, then log in. To change an existing CLEAR Concierge booking, select the appointment and click “Edit Reservation”. You can edit your appointment up to 30 minutes prior to your scheduled time. To cancel, select the appointment and click “Cancel Reservation”. You can cancel your appointment up to 24 hours prior to your scheduled time.

You will be refunded for appointments canceled at least 24 hours ahead of the appointment time and will be issued back to the original form of payment within 7-10 business days. Appointments canceled within 24 hours of the appointment time will not be refunded. You can change your appointment up to 30 minutes prior to your scheduled time.

We're regularly adding more appointments to the calendar, but if the time you want isn’t available, try checking again later as we are continuously adding more availability.

The CLEAR Concierge booking flow shows all available appointments in real-time. If you can’t book the time slot you’re looking for, there unfortunately isn’t any availability—that time is either fully booked or outside of our operating hours.

With CLEAR Concierge Express, our Ambassadors will meet you when you arrive, help you with bags and check-in, and bring you straight through security. With Gate Service, our Ambassadors will meet you when you arrive, help you with bags and check-in, and bring you straight through security and to your gate or lounge.

Unfortunately, this is not supported right now. If you’d like to change the type of service, please cancel your original appointment and book the service type you’d prefer.

CLEAR Concierge Express is available at select airports and gives CLEAR+ Members the option to be brought straight through security. If your airport only has CLEAR Concierge Gate Service, our Ambassadors will take you beyond security to your gate or anywhere along the way.

This service is available regardless of whether you have TSA PreCheck^® or standard screening on your boarding pass. If travelers in your group have different types of screening, our Ambassador will share the best options to keep everyone moving.

All airlines and flights are eligible for CLEAR Concierge as long as you’re departing from a terminal with a CLEAR+ Lane available. Find CLEAR+ locations here.

Your Ambassador will reach out via text to coordinate a meeting point with you before you arrive.

If you have trouble finding your CLEAR Ambassador for your CLEAR Concierge appointment, you can reach them via text or follow signs for CLEAR+ where our team can help. In the event you’re unable to find your CLEAR Ambassador, our Member Care team will review your appointment and help resolve the issue according to our refund policy.

You can reach our team at clearconcierge@clearme.com

Yes, you can book CLEAR Concierge from outside the U.S., excluding the following countries: Afghanistan, Burundi, Belarus, Democratic Republic of the Congo, Central African Republic, Côte d’Ivoire, China, Cuba, Eritrea, Iraq, Iran, North Korea, Libya, Mali, Myanmar, Nicaragua, Russia, Pakistan, Sudan, Somalia, South Sudan, Syria, Ukraine, Venezuela, Yemen.

Of course! We’ll happily help get your bags to the right place. We’ll meet you where you arrive and help you get to the correct airline baggage counter.

If you need a wheelchair, please request assistance through your airline and meet the attendant at their check-in or special services counter. Airline or airport staff must provide wheelchair transport, as CLEAR Ambassadors aren't permitted to push wheelchairs—but we're happy to help with bags and get you to the fastest, most efficient path through the airport once you're checked in.

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Unfortunately, we don't offer CLEAR Concierge for arrivals at this time. This service will be available soon.

Appointments can be modified up to 30 minutes prior to your scheduled time. If your preferred time isn’t available, we will do our best to accommodate, but we unfortunately cannot make any guarantees. We understand that plans might change, but we cannot guarantee that we will be able to accommodate your CLEAR Concierge appointment if you arrive more than 15 minutes before or after your scheduled time.

Scheduled CLEAR Concierge bookings are not currently available to view in the CLEAR App—this feature is coming soon. You can view your scheduled appointments by logging into your account. Visit this page, click the icon at the top right corner, then log in.

We understand that plans might change beyond your control in the world of air travel. If your flight is canceled and you’re no longer traveling, simply send an email with the details to clearconcierge@clearme.com and we’ll make sure you’re taken care of. If you need to adjust your booking within 12 hours because of a flight disruption, please contact clearconcierge@clearme.com and we will help you reschedule.