The fastest way to get help is to chat with our Digital Ambassador, Halo, available 24/7. If you’d like to connect with a live support agent, our team is available from 9am - 8pm ET. To start a chat, click the “Chat with us” button in the bottom right corner of your screen.

For specific inquiries, review our guide below:

• Member Services: For questions about your Membership: memberservices@clearme.com
• Press Inquiries: For members of the media: media@clearme.com
• Privacy Matters: For questions about our privacy policy: privacy@clearme.com
• Investor Relations: For Investor Relations: IR@clearme.com
• International Member Services: CLEARInternationalSupport@clearme.com

To cancel your Membership, add/remove people to your CLEAR Family Plan, or update billing information:

• For fastest service, visit my.clearme.com and log in using your cell phone number
• Need more help? Click the 'Chat with us' button in the bottom right-hand corner of your screen.

For general inquiries, questions, or where to use CLEAR:
‍Click the 'Chat with us' button in the bottom right-hand corner of your screen.
Or send an email to memberservices@clearme.com.

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Members who enroll in CLEAR+ and pay using select Amex credit cards will receive statement credit to cover a portion or all of their Membership. These benefits only apply to cardholders who pay for CLEAR+ using one of the cards specified below.
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Statement credit up to $209 per calendar year:

The Platinum Card^® from American Express

The Business Platinum Card^® from American Express

American Express Corporate Platinum Card^®

American Express Green Card^®

Hilton Honors American Express Aspire Card

Amex cardholders can find full details of their card's benefits at americanexpress.com.

CLEAR and Delta are pleased to offer preferred Membership rates for U.S.-based Delta SkyMiles^® members. ‍

Diamond Medallion & Delta 360°™ Members: Free annual Membership
‍Platinum/Gold/Silver Medallion Members and eligible Delta SkyMiles American Express Card Members: $169 annual Membership ($40 savings off the standard CLEAR+ rate)
‍SkyMiles Members: $199 annual Membership ($10 savings off the standard CLEAR+ rate)

New to CLEAR? Click here to enroll and attach your Delta SkyMiles number to receive preferred pricing.
Existing CLEAR+ Member? Click here to add your Delta SkyMiles number to receive preferred pricing.

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CLEAR performs certain checks on the information that you provide to us to verify your identity and may share information about these checks with a partner whose services you are choosing to use. This may include checks to confirm that you are you and that the information you provide is accurate. Examples may include confirming that the picture on your ID appears to match your selfie, assessing device fraud risk, or in the case of KYC compliance use cases, that your information does not appear on a sanctions list. With your consent, CLEAR may share these verification details with partners to help unlock their experience for you. Partners may also use this information for compliance reasons, or to help you troubleshoot.

CLEAR+ uses biometrics to replace your ID for faster airport security. Biometrics are unique biological characteristics that can be used to identify you, including your eyes, fingers, and face.  

United Airlines and CLEAR have partnered to bring more value to United MileagePlus^® frequent flyers.

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‍United Global Services members: Free annual Membership

Premier^® 1K^® members: $129 annual Membership ($70 savings off the standard CLEAR+ rate)

Premier Platinum/Gold/Silver members and United U.S. Credit Card members: $169 annual Membership ($40 savings off the standard CLEAR+ rate)

MileagePlus members: $199 annual Membership ($10 savings off the standard CLEAR+ rate)

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New to CLEAR? Click HERE to enroll and attach your United MileagePlus^® number to receive preferred pricing.

Existing CLEAR+ Member? Click HERE to add your United MileagePlus^® number to receive preferred pricing.

CLEAR+ is our paid airport Membership. With CLEAR+, you can speed through airport security nationwide in our designated CLEAR+ Lanes at TSA checkpoints. Before you fly, our friendly Ambassadors help you verify You are YOU at a CLEAR Pod for a fast, frictionless experience. In airports with eGates, verify instantly at our eGate and go directly to bag screening—no need to stop at a CLEAR Pod or TSA podium.

Visit my.clearme.com to manage your Membership:

• Upgrade & reactivate Membership

• Add or deactivate family members

• Cancel or adjust renewal settings

• Update billing information

• View and print receipts

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Visit a CLEAR airport location and scan your valid photo ID to:

• Update name, date of birth, & address
• Update your photo

CLEAR's High Assurance Mobile Enrollment is approved by the industry experts at Kantara Initiative at Identity Assurance Level 2 (IAL2). Read more about IAL2 here.

CLEAR has been found by TSA to meet the NIST 800-53 HIGH baseline for security and privacy controls.  CLEAR is also certified as a Department of Homeland Security Qualified Anti-Terrorism Technology.

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Our free designated CLEAR Lanes at stadiums allow all CLEAR Members the ability to enter sports and entertainment venues faster than ever.

You can book CLEAR Concierge online or in the CLEAR App before your trip. Select the airport you’re traveling from and which CLEAR Concierge service you’d like to book. Add the airline you’re flying with, the date of your trip, and your preferred meeting time. Then, add your contact information and complete payment. Once booked, you will receive a confirmation email and your CLEAR Ambassador will reach out via text to confirm details for a seamless experience.

Nope! Save time by pre-enrolling online and complete your registration at the nearest participating CLEAR location. No appointment is necessary. Don’t forget to bring all required documentation. Our friendly Ambassadors will be there to help you every step of the way.

CLEAR Concierge is available to all CLEAR+ Members traveling from select airports. All travelers in your party ages 18 and older will need to be CLEAR+ Members. Kids 17 and under can join you for free. The maximum party size for a CLEAR Concierge booking is 4 people, including kids.

For TSA PreCheck^®, you must provide an original or certified copy^* of the following documentation to meet identity and citizenship requirements - see below:

List A - ONE document is acceptable from the following forms of identification:

• Unexpired U.S. Passport (book or card) - demonstrates U.S. Citizenship
• Unexpired Enhanced Tribal Card (ETC) - demonstrates U.S. Citizenship
• Unexpired Free and Secure Trade (FAST) Card - designates U.S. Citizenship if indicated on the FAST card
• Unexpired U.S. Enhanced Driver's License (EDL) or Unexpired Enhanced Identification Card (EID) - designates U.S. Citizenship if indicated on the EDL or EIC
• Permanent Resident Card (I-551) often referred to as a “Green Card” - demonstrates Lawful Permanent Resident (LPR) status
• Unexpired Foreign Passport AND immigrant visa with I-551 annotation of "Upon Endorsement Serves as Temporary I-551 Evidencing Permanent Residence of 1 Year" - demonstrates LPR status
• Unexpired Re-entry Permit (I-327) - demonstrates LPR status

A passport cannot be used as a List A document if it is expired^**. If it has expired within the past 12 months, it can be used, but only as a proof of citizenship (List B).

List B - At least two documents are required if you do not have a document from List A to present. The documents must include 1.) A valid photo ID, and 2.) A document that meets citizenship requirements (i.e., one document from each column below). Please note, the name on both required documents must match. If you have legally changed your name, you must provide an original or certified name change document (such as marriage certificates and divorce decrees) in addition to the required documentation.

Beginning May 1, 2025, individuals who present non-REAL ID driver's license or state IDs for in-person enrollment or renewal will be unable to proceed with their appointment.

Valid Photo ID

• Unexpired, REAL ID compliant driver's license issued by a State or outlying possession of the U.S.
• Unexpired, REAL ID compliant state photo identity card issued by a State or outlying possession of the U.S.
• Unexpired U.S. military ID card
• Unexpired U.S. retired military ID card
• Unexpired U.S. military dependent’s card
• Native American tribal document with photo
• Unexpired Department of Homeland Security (DHS)/ Transportation Security Administration (TSA)- Transportation Worker Identification Credential (TWIC)
• Unexpired Merchant Mariner Credential (MMC)

Valid Proof of Citizenship

• U.S. Birth Certificate^***
• U.S. Certificate of Citizenship (N-560 or N-561)
• U.S. Certificate of Naturalization (N-550 or N-570)
• U.S. Citizen Identification Card (I-179 or I-197)
• Consular Report of Birth Abroad (FS-240)
• Certification of Report of Birth Abroad (DS-1350 or FS-545)
• Expired U.S. passport within 12 months of expiration**

^*An original or certified copy of a document must be issued by a Federal, State, Tribal, county, municipal authority, or outlying possession bearing an official seal. Short form or abstract birth certificates and notarized copies of documents are not acceptable.

^**A passport cannot be used as a List A document if it is expired. If it has expired within the past 12 months, it can be used, but only as a proof of citizenship (List B). Additionally, an expired U.S. passport may not be presented by itself. It must be presented with at least one other List B document.

^***TSA will accept only the following birth records:

• A long-form U.S. state/territory-issued certified/sealed Birth Certificate; or
• A U.S. state/territory-issued certified/sealed Birth Abstract that meets the requirements of a Birth Certificate (Please note that Birth Registration/Certificate of Birth Registration records are not acceptable); or
• A birth certification card that meets the requirements of a Birth Certificate or abstract (see below) (Birth Registration or Notification cards are not acceptable)

Document Requirements for Birth Certificates/Birth Certification Cards/Certified Abstracts of Birth

• Issued by the city, county, or state of birth
• Lists applicant's full name, date of birth, and place of birth
• List parent(s) full names.
  • A full name consists of a first and last name; middle name is not required. "Unknown" entries for one or both parents on a valid birth certificate are acceptable, as long as the parent names fields are present. Additionally, a blank space or asterisks (****) in the space where a mother's and/or father's name would be listed will be deemed acceptable, since there is no standard input across agencies to indicate that one or both parents are unknown.
• Has the signature of the city, county, or state official or registrar.
• Has the date filed with registrar's office.
• Has the seal of issuing authority (seals may appear, but are not required to be printed, as an embossed or raised overt security feature).

TSA will NOT accept Birth "Registration" or "Notification" Cards, or Birth Registration/Certificate of Birth Registration records. Cases in which the sole proof of U.S. birth/citizenship is a birth registration record are Invalid Enrollments.

Unacceptable U.S. Birth Documents

• Document illegible due to wear/tear or damaged
• Private hospital-issued document
• Any birth document titled with the word "Registration" or "Notification"
• Foreign Birth document that is not an acceptable State Department record of birth abroad
• State-issued document stating applicant was born in a foreign country
• Puerto Rican Birth Certificates issued before July 1, 2010
• "No Record Certification of Birth" document
• Notarized copies of documents and digital identity documents are not acceptable

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CLEAR+ helps you speed through airport security and gives you access to dedicated Lanes at over 60 airports nationwide. With CLEAR Concierge, CLEAR+ Members can schedule a booking with a dedicated Ambassador for a stress-free airport experience.

CLEAR Concierge is offered for an additional charge. Book CLEAR Concierge Express for $99 or CLEAR Concierge Gate Service for $179.

You can view your scheduled appointments by logging into your account. Visit this page, click the icon at the top right corner, then log in. To change an existing CLEAR Concierge booking, select the appointment and click “Edit Reservation”. You can edit your appointment up to 30 minutes prior to your scheduled time. To cancel, select the appointment and click “Cancel Reservation”. You can cancel your appointment up to 24 hours prior to your scheduled time.

You will be refunded for appointments canceled at least 24 hours ahead of the appointment time and will be issued back to the original form of payment within 7-10 business days. Appointments canceled within 24 hours of the appointment time will not be refunded. You can change your appointment up to 30 minutes prior to your scheduled time.

Yes! Anyone with an existing TSA PreCheck^® membership can renew through CLEAR. You may begin the renewal process as early as 6 months prior to expiration.

We're regularly adding more appointments to the calendar, but if the time you want isn’t available, try checking again later as we are continuously adding more availability.

The CLEAR Concierge booking flow shows all available appointments in real-time. If you can’t book the time slot you’re looking for, there unfortunately isn’t any availability—that time is either fully booked or outside of our operating hours.

With CLEAR Concierge Express, our Ambassadors will meet you when you arrive, help you with bags and check-in, and bring you straight through security. With Gate Service, our Ambassadors will meet you when you arrive, help you with bags and check-in, and bring you straight through security and to your gate or lounge.

Unfortunately, this is not supported right now. If you’d like to change the type of service, please cancel your original appointment and book the service type you’d prefer.

CLEAR Concierge Express is available at select airports and gives CLEAR+ Members the option to be brought straight through security. If your airport only has CLEAR Concierge Gate Service, our Ambassadors will take you beyond security to your gate or anywhere along the way.

This service is available regardless of whether you have TSA PreCheck^® or standard screening on your boarding pass. If travelers in your group have different types of screening, our Ambassador will share the best options to keep everyone moving.

All airlines and flights are eligible for CLEAR Concierge as long as you’re departing from a terminal with a CLEAR+ Lane available. Find CLEAR+ locations here.