CLEAR Support & FAQs

At participating airports, look for the CLEAR Lanes at TSA security checkpoints! Our friendly CLEAR Ambassadors will be ready to greet you. Once you’re at the CLEAR Pod, you’ll scan your boarding pass, verify your identity with your face, eyes, or fingers, and then an Ambassador will escort you to standard physical screening. CLEAR Plus can also be used with TSA PreCheck® for the fastest way to your gate.

A CLEAR Guest Pass is a seasonal offer with a unique promo code you can share with friends and family for a free trial of CLEAR Plus. Refer to our Guest Pass email communications for all the details!

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Only you provide the images and biometrics we use, and they are only used for the services you signed up for. Today, CLEAR uses facial, iris, or fingerprint biometrics. When you enroll in CLEAR Plus at the airport, a CLEAR Ambassador will work with you to capture images of your face, eyes, or fingers. When you sign up on our free mobile app, you provide a selfie.

CLEAR’s comprehensive information security program utilizes industry best practices with administrative, technical, and physical safeguards to protect against anticipated threats or hazards to the security, confidentiality, or integrity of CLEAR systems and information. Such practices include, but are not limited to, encryption at rest and in transit, firewalls, multi-factor authentication, personnel security, privacy and security training, and intrusion detection and data leakage tools.

CLEAR has been certified by the Department of Homeland Security as meeting the highest government standards for protecting sensitive data. CLEAR's security program was implemented in accordance with the National Institute of Standards and Technology’s Special Publication 800-53 rev 4, security control framework.

CLEAR uses LexisNexis to generate the identity verification quiz that is required to complete the CLEAR enrollment process. The quiz questions are based on publicly available records

Sports & Events access is free and available to all CLEAR Members. All you need is the free CLEAR app.

While signing up for the CLEAR App is easy and free, Members can bring one (1) adult guest through the CLEAR Lane per day at stadiums and venues. Children under 18 don't need a membership and can go through the Lane when accompanied by an adult.

We're hiring! CLEAR is growing fast and always looking for great people to join our team. Visit our CAREERS page to see available opportunities and apply.

You must be 18 or older and enrolled in CLEAR to create a digital vaccine card. You will be able to generate a vaccine card by linking directly with AHS, SMART Health Card QR codes from places like Walmart or the State of California, or one of the 600+ providers in HAPI’s network. A blue digital vaccine card will be generated after the predetermined waiting time has been met. We enforce the 2-week waiting period as recommended by the CDC guidelines, therefore your digital vaccine card will generate 2 weeks after their last dose was administered.

Customers do not have to download the CLEAR App to ‘Verify with CLEAR’.CLEAR can seamlessly fit within your mobile web, digital & in-person experiences—meeting your customers where they are.