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How do I collect my bag?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

Your bag will be available at the luggage carousel at your final destination. Baggage check-in agents will confirm your final destination when they accept your luggage.

Partners

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What are the operating hours of the CLEAR Denver Bag Drop?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

We are open 7 days a week from 5:00am to 5:00pm.

Partners

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I have airline status—will you have priority tags for my bag?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

Yes, we have priority tags for all supported airlines for eligible passengers.

Partners

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Which airlines and flights are eligible for this service?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

We currently support domestic itineraries on United and Delta. If your final destination is outside of the U.S. or you are traveling on another airline, you’ll need to check your bags directly with your airline.

Partners

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How far in advance of my flight do I need to check my bags?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

We accept bags up to 1 hour before the departure time of your flight.

Partners

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Who do I call if there is an issue with my checked baggage?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

We bring your luggage directly to the airlines when it’s checked in. In the event of an unexpected issue, you can start by reaching out to your airline’s baggage line directly, or to the Bags Inc customer care team for support here. We know it can be stressful when bags don’t arrive as planned, so our is always happy to help get you to the right place for support—they can be reached at denversupport@clearme.com.

Partners

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I usually get my boarding passes when I check my bags. Will I still have to go to the airline for that?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

No, we can print your boarding passes right at our podiums.

Partners

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Will I have to pay?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

This service is free to CLEAR Plus Members, but airline bag fees still apply if you do not receive free baggage with your ticket.

Partners

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What is CLEAR Mobile?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

CLEAR Mobile delivers predictable airport security for travelers by accessing a dedicated lane at airport security, simply by showing a QR code. Free to CLEAR Plus Members, the CLEAR Mobile Lanes are available to all travelers by purchasing a day pass—valid for 24 hours.

CLEAR Mobile

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How do I use the CLEAR Mobile Lane?

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How CLEAR Plus Members
Can Use YYZ EXPRESS

Using CLEAR Mobile is easy: Simply show your QR code for a more predictable way through airport security. CLEAR Plus Members enjoy unlimited access to the new CLEAR Mobile Lanes by downloading the CLEAR App and showing their QR code at the entrance—at no additional cost. If you're not a CLEAR Plus Member, you can purchase a one-time pass issued via email. Make sure to have your QR code ready to scan when you arrive at the airport.

CLEAR Mobile

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