CLEAR Support

With Curb-to-CLEAR, our Ambassadors will meet you when you arrive, help you with your luggage, and bring you through the CLEAR Plus Lane. With Curb-to-Gate, our Ambassadors will also take you beyond security to your gate or anywhere along the way.

You can reach our team at ambassadorassist@clearme.com

The following credit cards listed here, cover the TSA PreCheck® application fee as a member benefit. Check to see if your credit card participates.

As of March 29, 2024, we no longer support our HealthPass and Vaccine Card features in the CLEAR mobile app.

CLEAR and Hawaiian Airlines are pleased to offer preferred membership rates for US-based HawaiianMiles Members.

Pualani Platinum, Pualani Gold, Premier Club: $159 Annual Membership ($40 savings off the standard CLEAR Plus rate)

HawaiianMiles Members: $189 Annual Membership ($10 savings off the standard CLEAR Plus rate)

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New to CLEAR? Click here to enroll and attach your HawaiianMiles number to receive preferred pricing.

Existing CLEAR Plus Member? Email Member Care at memberservices@clearme.com including your HawaiianMiles number to link your account.

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1. Member Services: For questions about your membership, adding family members, payment and more: memberservices@clearme.com
2. ‍Press Inquiries: For members of the media: media@clearme.com
3. Privacy Matters: For questions about our privacy policy: privacy@clearme.com
4. Investor Relations: For Investor Relations: IR@clearme.com
5. International Member Services (CA/MX): CLEARInternationalSupport@clearme.com

The fastest ways to get help are to visit our Support page and chat with our Digital Ambassador, Halo.

You have full control of your information. All of your personal data - including biometrics - will be deleted upon request.  If you wish to request deletion of your information, just email privacy@clearme.com or submit a request here.

Once your credit card has been successfully charged for your CLEAR Plus Membership, you can print your most recent receipt from your account page. Log in at my.clearme.com and select ‘Print Receipt’ on the right side.

Verifying your identity helps you build authenticity within your LinkedIn community. A verification by CLEAR on your LinkedIn profile helps indicate to your network that you are you. Adding verifications is optional, and it’s not a required step to complete your profile.

To remove your Digital Vaccine Card:

1. Open the CLEAR app and select the blue Digital Vaccine Card tile.

2. Follow the prompts to view your Digital Vaccine Card and select 'View Details'.

3. Select 'Remove Vaccination'.

If you choose to remove your Digital Vaccine Card, you will need to re-add your vaccination information if you'd like to use your Digital Vaccine Card in the future.

Yes. Once scanned and a Digital Vaccine Card is generated, you can access an image of your CDC card or SMART Health Card by tapping "View Details".

CLEAR1 extends our identity platform to experiences outside of the airport; helping businesses deliver the same friction-free and trusted experiences to their customers. CLEAR delivers a single, verified customer identity that can be easily applied and networked to multiple use-cases. To learn more, head to identity.clearme.com.

You can make a reservation for up to 10 people. However, please keep in mind that all members of the party must show up together at the reserved time.

To access CLEAR Plus at airport security, easily enroll or upgrade at a CLEAR airport location. Learn more about CLEAR Plus here.

You can upgrade online or at the airport.

1. To get started online, log on to my.clearme.com to upgrade your account to CLEAR Plus.
2. On your next visit to a CLEAR airport location, complete your enrollment process in-person and enjoy breezing through airport security. No reservation required!

Yes. If you aren't yet a member, you can enroll by selecting the 'digital vaccine card' tile or ‘Health Pass’ tile in the app.

We're sorry to see you go! But we understand things change.

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To cancel your Membership, follow these steps:

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2.) Select 'Billing and Membership' from the lefthand menu.

3.) Click the right arrow next to 'CLEAR Plus Membership' which lists your pay structure and next billing cycle.

4.) Under your CLEAR Plus Membership details and benefits, select 'Cancel Membership' and follow the remaining steps.

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OR

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1.) Select “Chat with us” to chat with our Digital Ambassador, Halo, and take care of this in just a few seconds.
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If you are on a trial period, you will not be charged if you cancel before the last day of your trial.
If you joined CLEAR Plus through another Member’s Family Plan, only the main account holder can make changes.

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CLEAR offers a variety of frictionless experiences to make traveling easier.

CLEAR Plus is our airport Membership that keeps you moving faster and easier through security at 59 airports nationwide. Simply step up to a pod in one of our CLEAR Lanes and verify you are you. No need to make a reservation ahead of time!

RESERVE, on the other hand, is a free service only available at select airports and requires booking your spot ahead of time. RESERVE provides a more predictable experience than standard airport security, but it still requires you to show a TSA officer your I.D. to verify it's you.

CLEAR is fully user opt-in and gives customers control of their personal information. Because of this, CLEAR1 will only share with you the information absolutely necessary to unlock experiences. To learn more, head to identity.clearme.com.

No. If you'd like to use the CLEAR Lane, you will need to become a CLEAR Plus Member. You can sign up in just minutes here and experience faster and easier airport security at 59 airports nationwide without making a reservation.

Nothing! RESERVE is a free service.

Currently you must be 18 or older and enrolled in CLEAR to create a digital vaccine card.

Easily create a Digital Vaccine Card in the CLEAR App by securely connecting to your vaccine provider, uploading your CDC card, or connecting to a SMART vaccine card. Once you've created a Digital Vaccine Card, you'll be able to show it as proof of vaccination wherever you may need to.

All LinkedIn mobile app users in the U.S., Mexico, and Canada, with U.S., Mexican, or Canadian phone numbers, will be eligible to verify their profile via CLEAR.

MVP, MVP Gold, MVP Gold 75k and MVP Gold 100k members will receive 1,500 miles for enrolling in CLEAR Plus for the first time at the $189 rate, and 1,250 miles for renewing/reinstating their CLEAR Plus accounts at the $189 rate.

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