CLEAR Support & FAQs

CLEAR Mobile is a different experience than CLEAR Plus. It delivers the same quick access that CLEAR is known for, but instead requires a QR code for access. CLEAR Plus Members can get their QR code for free on the CLEAR App, while non-CLEAR Plus Members can purchase a one-time pass. Importantly, CLEAR Mobile does not verify your identity so have your ID and boarding pass handy.

For information on where to find CLEAR Mobile Lanes, follow the link here.

The CLEAR Mobile Lane is free for CLEAR Plus Members. For non-CLEAR Plus Members, a QR is available for purchase—valid for 24 hours

Access to TSA PreCheck^® from CLEAR Mobile Lanes varies by airport. Please visit the location page to determine if TSA PreCheck^® is available.

No specific arrival time needed—a purchased pass gives travelers access to the CLEAR Mobile Lane on a specific date. CLEAR Plus Members get on-demand access by simply showing their QR code in the CLEAR App.

Travelers can add up to 9 passes. Children under 18 can join you in the CLEAR Mobile Lane for free. Anyone older than 18 must have a CLEAR Plus Membership or purchase a pass.

To change or cancel your CLEAR Mobile or RESERVE reservation, reach out to our Member Care Team.

You will provide your first and last name, email address, and credit card information to purchase a pass.

Yes! You can make a reservation day-of to access the CLEAR Mobile Lane. Visit our booking site and select today’s date for access. Existing CLEAR Plus Members do not need to make a reservation—simply download the CLEAR App and show their QR code on the top right corner to access.

We love feedback, and survey responses are important for us to understand what’s working with this service and how we could improve. If you do not submit feedback, we may remove eligibility for future CLEAR Concierge bookings.

Existing CLEAR Plus Members (i.e. you have the paid airport membership) will receive $100 to purchase free stock after signing up and making an initial deposit of at least $250 within 30 days of opening their Public account through CLEAR. To qualify for the offer, you must maintain $250 in your Public account for at least 5 business days from the date of account approval.

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Existing free CLEAR Members (i.e. you have used CLEAR at a sports venue, or to verify your identity with partners such as LinkedIn or Avis) will receive $50 to purchase free stock after signing up and making an initial deposit of at least $250 within 30 days of opening their Public account through CLEAR. To qualify for the offer, you must maintain $250 in your Public account for at least 5 business days from the date of account approval.

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Claiming a free stock is limited to one redemption per person and your account must be approved and active to qualify and receive the stock. See full terms and conditions.

On Public, you can invest in (almost) everything, including stocks, ETFs, crypto, bonds, options, Treasuries, and alternative assets like music royalties. You can also grow your cash with a 5.1% APY high-yield cash account in the same place you invest. Public’s terms and conditions apply.

Initiating a transfer is simple, and you can even receive a bonus in your account based on the amount you transfer. Transferring through ACATS from one brokerage to another allows you to move the full or whole shares in your portfolio. You won’t need to sell the stocks before transferring, which means you won’t incur a potential tax obligation.^* Start the process at public.com/transfer-account. Public’s terms and conditions apply.

CLEAR Perks is a set of benefits exclusive to CLEAR Plus Members
that help you win the day of travel. We have curated a suite of offers from partners that help through every step of the journey.

All CLEAR Plus Members have access to CLEAR Perks. Not a CLEAR Plus
Member? Enroll today.

Call 855-253-2763 from 9:00am - 8:00pm ET daily.

Our dedicated CLEAR Ambassadors will work tirelessly to help search for your item and keep you up-to-date by text or phone call. 
While we cannot guarantee that your item will still be there, we will do everything we can to find it and return it to you—including searching where you last saw it, retracing your steps, and checking airport lost-and-found.

To log into my.clearme.com, use the one-time passcode sent to your phone number or email address on file. If you don’t receive the code, check your spam folder and make sure you’re using the phone number or email address linked to your account.

Sign in with your email address and password. If you don’t remember your password, you can request a reset here.

Where TSA’s Credential Authentication Technology (CAT2) is available, CLEAR will ask for consent before digitally providing information from your ID to TSA when you go through the lane, ensuring a secure and seamless verification. Learn more about CAT2 here.

Reactivate your CLEAR Plus Membership in these simple steps:

• Go to my.clearme.com
• Log in to your account
• Click "Upgrade”
• Continue through the checkout and agree to the terms and conditions
• You’re all set! You can now use CLEAR Plus the next time you fly.

To use the CLEAR Plus Lane, you will need to verify with your face. CLEAR is always opt in—if you don’t want to verify with your face, we can direct you to another way through airport security.

TSA PreCheck® enrollment provided by CLEAR makes it easy to sign up for the TSA PreCheck® Application Program. Get started online by selecting your plan and following instructions. Complete your enrollment at the nearest participating CLEAR location. No appointment necessary!

A REAL ID is a federally compliant form of identification that’s required for domestic flights starting on May 7, 2025.

My Health Record NY is a secure online service for anyone who has received care in New York State. You can find your information in My Health Record NY if your provider shares data with Healthix (the New York City/Long Island Health Information Exchange) or Hixny (the HEI serving the greater Capital Region).