CLEAR Support & FAQs

CLEAR Perks is a set of benefits exclusive to CLEAR Plus Members
that help you win the day of travel. We have curated a suite of offers from partners that help through every step of the journey.

All CLEAR Plus Members have access to CLEAR Perks. Not a CLEAR Plus
Member? Enroll today.

CLEAR Ambassador Assist is available to all CLEAR Plus Members traveling from select airports. Please make sure to book at least 10 hours before your appointment time. All travelers in your party ages 18 and older will need to be CLEAR Plus Members, but kids under 17 can join you for free.

CLEAR Ambassador Assist is offered for an additional charge. Please refer to the booking page for more details.

This service is available regardless of whether you have TSA PreCheck^® or standard screening on your boarding pass. If travelers in your group have different types of screening, our Ambassador will share the best options to keep everyone moving.

Your Ambassador will coordinate a meeting point with you before you arrive at the airport via text message. They’ll try to meet you where you’ll be arriving to help you along the fastest way through the airport.

You will be refunded for appointments canceled at least 12 hours ahead of the appointment time and will be issued back to the original form of payment within 7-10 business days. Appointments canceled within 12 hours of the appointment time will not be refunded.

We understand that plans might change beyond your control in the world of air travel. If your flight is canceled and you’re no longer traveling, simply send an email with the details to ambassadorassist@clearme.com and we’ll make sure you’re taken care of. If you need to adjust your booking within 12 hours because of a flight disruption, please contact ambassadorassist@clearme.com and we will help you reschedule.

We hold a window of time before and after your appointment in case you arrive a bit early or behind schedule. Please let your Ambassador know when they reach out over text message, and we will do our best to accommodate you.

Unfortunately, this is not supported right now. If you’d like to change the type of service, please cancel your original appointment and book the service type you’d prefer.