CLEAR Support & FAQs

All airlines and flights are eligible for Ambassador Assist. Just let us know which airline you're flying, and we’ll take care of the rest!

Of course! We’ll happily help get your bags to the right place. If you’re flying on a domestic itinerary with Delta or United at DEN, we’ll meet you at our bag drop station outside Door 600 or 612 West, where we will tag and check your bags for you. For all other airports, we’ll meet you where you arrive and help you get to the correct airline baggage counter.

You’ll need to reserve wheelchair services through your airline and meet them at your airline counter. Once you’ve checked in with your airline’s special services counter, we’ll gladly assist you from there and get you to the fastest way through the airport.

We’re regularly adding more slots to the calendar as we ramp up this service at select airports. If you don’t see an available slot, keep checking back—we release more slots on a regular basis.

Unfortunately, we don’t offer Ambassador Assist after your flight. If you would find this service valuable, please let us know in your feedback surveys!

Our Ambassadors are here to ensure your travel experience is seamless and stress-free. With Ambassador Assist, our team can help you with your carry-on luggage and bring you to your gate, lounge (if you have access), or a restaurant. Ambassadors can also help you find concessions or restrooms and wait for you for quick stops. Please note that our Ambassadors cannot wait with you at the gate, bring you from a lounge to the gate, watch your children or pets, accompany minors, or accept tips.

With Curb-to-CLEAR, our Ambassadors will meet you when you arrive, help you with your luggage, and bring you through the CLEAR Plus Lane. With Curb-to-Gate, our Ambassadors will also take you beyond security to your gate or anywhere along the way.

You can reach our team at ambassadorassist@clearme.com

Curb-to-CLEAR is available at some of our busiest airports and gives CLEAR Plus Members the option to be brought only through the CLEAR Plus Lane. If your airport only has Curb-to-Gate, our Ambassadors will take you beyond security to your gate or anywhere along the way.