CLEAR Support & FAQs

Existing CLEAR Plus Members (i.e. you have the paid airport membership) will receive $100 to purchase free stock after signing up and making an initial deposit of at least $250 within 30 days of opening their Public account through CLEAR. To qualify for the offer, you must maintain $250 in your Public account for at least 5 business days from the date of account approval.

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Existing free CLEAR Members (i.e. you have used CLEAR at a sports venue, or to verify your identity with partners such as LinkedIn or Avis) will receive $50 to purchase free stock after signing up and making an initial deposit of at least $250 within 30 days of opening their Public account through CLEAR. To qualify for the offer, you must maintain $250 in your Public account for at least 5 business days from the date of account approval.

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Claiming a free stock is limited to one redemption per person and your account must be approved and active to qualify and receive the stock. See full terms and conditions.

On Public, you can invest in (almost) everything, including stocks, ETFs, crypto, bonds, options, Treasuries, and alternative assets like music royalties. You can also grow your cash with a 5.1% APY high-yield cash account in the same place you invest. Public’s terms and conditions apply.

Initiating a transfer is simple, and you can even receive a bonus in your account based on the amount you transfer. Transferring through ACATS from one brokerage to another allows you to move the full or whole shares in your portfolio. You won’t need to sell the stocks before transferring, which means you won’t incur a potential tax obligation.^* Start the process at public.com/transfer-account. Public’s terms and conditions apply.

CLEAR Perks is a set of benefits exclusive to CLEAR Plus Members
that help you win the day of travel. We have curated a suite of offers from partners that help through every step of the journey.

All CLEAR Plus Members have access to CLEAR Perks. Not a CLEAR Plus
Member? Enroll today.

Call 855-253-2763 from 9:00am - 8:00pm ET daily.

Our dedicated CLEAR Ambassadors will work tirelessly to help search for your item and keep you up-to-date by text or phone call. 
While we cannot guarantee that your item will still be there, we will do everything we can to find it and return it to you—including searching where you last saw it, retracing your steps, and checking airport lost-and-found.

To log into my.clearme.com, use the one-time passcode sent to your phone number or email address on file. If you don’t receive the code, check your spam folder and make sure you’re using the phone number or email address linked to your account.

Sign in with your email address and password. If you don’t remember your password, you can request a reset here.

Where TSA’s Credential Authentication Technology (CAT2) is available, CLEAR will ask for consent before digitally providing information from your ID to TSA when you go through the lane, ensuring a secure and seamless verification. Learn more about CAT2 here.