CLEAR Support & FAQs

Reactivate your CLEAR Plus Membership in these simple steps:

• Go to my.clearme.com
• Log in to your account
• Click "Upgrade”
• Continue through the checkout and agree to the terms and conditions
• You’re all set! You can now use CLEAR Plus the next time you fly.

To use the CLEAR Plus Lane, you will need to verify with your face. CLEAR is always opt in—if you don’t want to verify with your face, we can direct you to another way through airport security.

TSA PreCheck® enrollment provided by CLEAR makes it easy to sign up for the TSA PreCheck® Application Program. Get started online by selecting your plan and following instructions. Complete your enrollment at the nearest participating CLEAR location. No appointment necessary!

A REAL ID is a federally compliant form of identification that’s required for domestic flights starting on May 7, 2025.

My Health Record NY is a secure online service for anyone who has received care in New York State. You can find your information in My Health Record NY if your provider shares data with Healthix (the New York City/Long Island Health Information Exchange) or Hixny (the HEI serving the greater Capital Region).

Our new EnVe Pods verify your face, instead of your eyes or fingers, for an even faster verification. We will be introducing our EnVe Pods across our nationwide network through 2025.

Beginning May 7, 2025, every air traveler 18 years and older will need a REAL ID-compliant driver’s license, Enhanced Driver’s License, or another acceptable form of ID to fly within the U.S.

Yes, My Health Record NY is a free service provided by Healthix and Hixny.

CLEAR Ambassador Assist is offered for an additional charge. Please refer to the booking page for more details.

Our EnVe Pods have a high-resolution, wide-angle camera that will be able to verify with face-first technology. CLEAR Plus Members will now be able to verify with their face, instead of eyes or fingers, for an even faster verification.