CLEAR Support & FAQs

Our Pods still work if you wear contacts or glasses. Individuals with scarring or cloudiness on the iris, such as cataracts, may experience some issues; however, CLEAR Plus Members can verify with your face or fingers at the airport.

If you're a CLEAR Plus Member, you're welcome to use RESERVE. However, if you're looking to avoid booking ahead and have a fast, on-demand experience we recommend you take advantage of your CLEAR Plus Membership and go through the CLEAR Lane.

The free CLEAR platform enables anyone to frictionlessly confirm their identity and credentials to make everyday experiences safer and easier—transforming the way people live, work, and travel.

CLEAR will share only the data you consent to share with LinkedIn, in accordance with our privacy policy. CLEAR will maintain this information within your CLEAR account, but the information itself will not be visible on your LinkedIn profile.

Using RESERVE powered by CLEAR, each reservation is held for a 20 minute window so there's a little bit of a grace period. However, we ask that you do your best to arrive when scheduled so we can keep everyone moving.

Contact CLEAR Member Care. We can troubleshoot and set up your account so you can submit new images of your biometrics if needed.

The CDC upload process results in a QR code and it provides details of your vaccination. It does not preserve an image of your CDC card.

CLEAR Plus Members can downgrade their Membership at any time. If you cancel within the first sixty (60) days of the date you were charged for your current CLEAR Plus Membership, you will receive a full refund for that term but will no longer be permitted to use our airport lanes as of the date of your cancellation.  If you cancel your CLEAR Plus Membership more than sixty (60) days from the date on which you were charged, your account will be scheduled not to renew upon the expiration of the then-current term of your CLEAR Plus Membership. CLEAR Plus Members on a trial will not be charged as long as they cancel before the last day of their trial.

To update your name:
Visit a CLEAR airport location, and a CLEAR Ambassador can help you. Please bring your updated (renewed, not amended) I.D. which could be a:

• U.S Driver’s License
• U.S. Passport
• U.S. State-Issued I.D.
  All forms of identification must be valid, unexpired, not amended, and have a photo.

To update your I.D.:
Visit a CLEAR airport location and a CLEAR Ambassador can help you. To avoid updating your I.D. again in May 2025, please use a REAL ID or U.S. Passport.

To update billing:Log into my.clearme.com and select ‘Update Billing.’ You can also update other details, like your password or phone number.

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You do not need to be a CLEAR Plus Member to access the CLEAR network. Users simply follow a few simple steps to verify their identity with CLEAR.