CLEAR Support & FAQs

1. Download the free CLEAR app and choose the Sports & Events tile.

2. Log in or enroll with a quick selfie to unlock your QR code in the app.

3. Head to the CLEAR Lane and show your QR code to an Ambassador.

Privacy is at the center of everything we do at CLEAR and we are fully committed to protecting our members' information. We never sell or rent personal information. Personal information is only used to deliver a frictionless and secure experience with CLEAR. You can read more details about this in our Privacy Policy which can be reviewed here.

You can purchase CLEAR Gift Cards online by visiting the CLEAR Gift Card page. Find additional support purchasing a Gift Card here. CLEAR Gift Cards cannot be combined with other promotions or preferred rates. Once the gifted time has ended, members can link their Delta SkyMiles® or United MileagePlus® account by logging into my.clearme.com.

CLEAR’s comprehensive security program meets the highest standards for data protection and privacy. To safeguard certain sensitive information (such as biometric data and government-issued identification information), CLEAR implements security measures such as encryption, firewalls, and intrusion detection and prevention systems. You can read more details about this in CLEAR’s Privacy Commitment.

If you would like to report a vulnerability or have a cyber security concern regarding Clear, please submit the information by contacting Clear-Security@clearme.com

We're always expanding to new terminals and airports nationwide. To view our locations and hours of operation, please visit clearme.com/where-we-are. Also, find us wherever you are with a tap in the free CLEAR App.

CLEAR will make a one-time exception to change the frequent flyer program you use for CLEAR Plus pricing. Pricing changes do not affect your ability to use other CLEAR features like access to Delta/United SkyClubs. To make this change, contact our Member Care team by calling 1-855-CLEARME (253-2763) or emailing memberservices@clearme.com.

Booking windows vary by location - for the most up-to-date information visit https://www.clearme.com/reserve

No, CLEAR Gift Cards can’t be combined with other promotions or preferred rates. After their gifted year is complete and they’ve renewed their Membership, they can link their SkyMiles® or MileagePlus® number by logging in at my.clearme.com.

LexisNexis has a process for individuals to access and dispute the information in their personal reports. You can request a copy of your personal report with LexisNexis by visiting http://personalreports.lexisnexis.com. LexisNexis will then mail your personal report for you to review. If you have questions or would like to dispute any of the information provided in your personal report, you can contact LexisNexis by phone at 888-497-0011 or mail at LexisNexis Consumer Center, P.O.Box 105108, Atlanta, GA, 30348. You can read more about this process at https://personalreports.lexisnexis.com/dispute.jsp.